HANDMADE POLE & AERIAL WEAR

All items are made to order and take approximately 7-8 weeks to be made due to fabric printing times.  Once sent the following shipping terms apply.

 

Domestic Shipping

​

Items shipped within the UK will take approximately 2 days to arrive with ROYAL MAIL 48H TRACKED. If items do not arrive within 5 working days, please get in contact so we can track it for you. If items have not arrived within 10 working days, we will be able to reach out to Royal Mail. 

 

 

International Shipping 

​

Unfortunately, we have had to withdraw shipping to the EU due to their regulations requiring businesses to have a representative within the EU. As a small, one woman business, it's out of my budget to be able to do this at this time.

 

Items shipped outside of the UK should take approximately 10-14 working days to arrive. If they have not arrived within 14 working days, we will be able to reach out to Royal Mail for information.

​

 

Customs Duties & Other Fees 

​

Unfortunately, Foxfire Activewear will not include custom fees in their prices. You will need to research your own regions custom fees and be prepared to pay for these when your items arrive. Foxfire Activewear will not cover these charges.  US Taxes are now added on at checkout for UK to US Tarrifs. There may still be customs charges upon arrival into the US but this will be the buyers responsability. 

How to Return  

 

Please contact us at foxfireactivewear@gmail.com to discuss any return needs. As we are active on Instagram regularly, it may be quicker to contact us via our Instagram DMS. 

​

Items made from custom measurements will not be subject to the returns policy as they will be rendered un-resalable and therefore are not covered in UK distance selling regulations. This includes items where sizes have been blended. If your item needs to be tweaked (straps shortening/lengthening or waistbands amended or items taken in) please let us know as we may be able to help. This will need to be within 7 days of receiving your item. 

​

All standard sizing (including cup size selection) are refundable within 14days of receiving your item. Items must be in their unworn, unused condition. Please try items on over underwear to check fit. 

​

You must return your item to:

​

Foxfire Activewear

63 Lavender Road

Basingstoke, 

RG22 5NN

​

Please send within 14 days of receiving your item. Send your item tracked to the correct value to ensure that if your parcel goes missing, you will still be able to claim the money back. 

Once received back the returns process can take up to 5 working days. Buyers must cover the cost of their return. 

 

Damaged or Incorrect Items  

​

If your item turns up incorrect or damaged, please contact us so we can arrange a replacement or refund. Items will need to be sent back to be inspected before any replacement or refunds are sent out. Any deliberate damage will render your item used and therefore unreturnable.  

 

Exchanges  

​

Exchanges can be arranged via email. Items must be returned before an exchange can be processed.